Welcome to Fullsend Technology, Inc.(“Company”, “we”, “our”, “us”).
These Terms of Service (“Terms”, “Terms of Service”) outline the rules and conditions governing your access to and use of the web pages hosted at https://www.fullsendhq.com which are managed and maintained by Fullsend Technology, Inc.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here https://www.fullsendhq.com/privacy-policy.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@getfullsend.com so we can try to find a solution.
These Terms apply to all visitors, users and others who wish to access or use Service.
We appreciate your careful consideration.
When you register an Account with our Service, you consent to receiving newsletters, promotional content, marketing messages, and other updates that we may distribute.
However, you have the option to decline or discontinue these communications, either in full or selectively, by clicking the unsubscribe link included in our emails or by reaching out to us via email.
If you choose to buy any product or service offered through our platform (“Purchase”), you may be required to provide specific details relevant to your transaction. This may include, but is not limited to, your credit card number, expiration date, billing address, and shipping information.
By proceeding with a Purchase, you confirm and guarantee that:
To process payments and finalize transactions, we may utilize third-party service providers. By submitting your payment details, you grant us permission to share this information with those third parties, subject to the terms outlined in our Privacy Policy.
We retain the right to decline or cancel any order at our discretion for reasons including, but not limited to:
Additionally, we reserve the right to adjust the number of words, credits, or other usage allowances associated with your subscription. We may also impose limits on hourly or overall service usage, regardless of previous commitments made at the time of your subscription. These modifications will be implemented to optimize system capacity, ensure fair distribution of resources, and maintain a high-quality experience for all users.If we detect any signs of fraud, unauthorized use, or potentially illegal transactions, we reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Certain features of the Service require a recurring payment model (“Subscription(s)”), which are billed in advance at regular intervals (“Billing Cycle”). Billing Cycles may be monthly or annual, depending on the subscription plan chosen at the time of purchase.
Unless canceled by you or Fullsend Technology, Inc., your Subscription will automatically renew at the end of each Billing Cycle under the same terms. You can disable auto-renewal through your Profile page in the Usage & Billing section or by reaching out to Fullsend Technology, Inc. customer support.
To maintain an active subscription, a valid payment method (such as a credit card or PayPal) is required. You must provide Fullsend Technology, Inc. with accurate and up-to-date billing details, including your full name, mailing address, state, zip code, phone number, and valid payment credentials. By submitting your payment details, you grant Fullsend Technology, Inc. the authorization to charge your selected payment method for all Subscription fees incurred under your account.
Additional Credits
In addition to your standard Subscription, you may purchase extra credits beyond what your plan includes. These additional credits will be added to your monthly balance and charged as an add-on to your Subscription, meaning the cost of these credits will be combined with your Subscription fee and billed according to the same billing cycle and payment method. Once purchased, these additional credits will remain active until used or until the end of the applicable usage period, as specified in your plan.
If automatic payment processing fails for any reason, Fullsend Technology, Inc. will issue a digital invoice, requiring you to manually complete the payment within a specified timeframe, as detailed on the invoice, to maintain uninterrupted access to both your Subscription and any additional credits purchased.
If you decide to terminate your Subscription, you will retain access to the Service until the conclusion of your existing Subscription term; however, it will not automatically renew once that period ends. Please note that no refunds, including partial or prorated reimbursements, will be issued for any Subscription fees already paid for the current billing cycle.
Should you choose to upgrade your Subscription before the current billing cycle ends, the upgrade will take effect immediately. You will be charged the difference between your current plan and the upgraded plan, calculated on a prorated basis based on the remaining time in your current billing cycle.
When your Subscription renews in subsequent periods, the adjusted pricing will reflect any previously applied upgrades. Conversely, if you elect to reduce your Subscription tier, the downgrade will become effective at the start of the following renewal cycle. Be aware that downgrading may lead to a reduction in available content, features, or storage capacity, and Company bears no responsibility for any data or functionality lost due to such changes.
The Subscription fees outlined in this Agreement do not include any applicable Sales Tax (as defined below) that may be required in relation to the Service. If Company determines that it is legally required to collect Sales Tax from you, such tax will be added to the Subscription fees and collected accordingly. In cases where any services rendered or payments made under this Agreement are subject to Sales Tax in any jurisdiction, and you have not paid the appropriate amount to Company, you will be solely responsible for settling the outstanding tax obligation, including any associated fines, penalties, or interest imposed by the relevant tax authority. Additionally, you agree to compensate Company for any costs or liabilities it may incur as a result of unpaid Sales Tax. Upon request, you must provide Company with official documentation, such as receipts from the appropriate tax agency, or any other proof of compliance with applicable tax requirements. For the purposes of this section, "Sales Tax" refers to any sales, use, or equivalent tax based on revenue, applicable in jurisdictions where a traditional sales or use tax is not levied.
You agree to remit all Fee payments to Company in full, without deductions or reductions for any withholding taxes. If any such taxes are imposed on payments made to Company, you will bear full responsibility for covering these obligations.
Additionally, you must furnish Company with official documentation, such as receipts issued by the relevant tax authority or any other proof reasonably requested, to verify that the required taxes have been duly paid.
At its sole discretion, Fullsend Technology, Inc. may provide a trial subscription at no cost for a specified duration (“Free Trial”).To enroll in the Free Trial, you may be required to provide your billing details during the sign-up process. However, if you submit your payment information upon registration, you will not be charged until the Free Trial period concludes. Once the Free Trial period ends, unless you have canceled your Subscription before the Free Trial concludes, you will be automatically billed for the corresponding Subscription plan you selected. Fullsend Technology, Inc. retains the right, at any time and without prior notice, to:
Fullsend Technology, Inc. reserves the right, at its sole discretion and at any time, to revise the pricing for Subscriptions, including the cost of additional credits purchased beyond the standard Subscription allotment. Any changes to Subscription fees or credit pricing will become effective at the conclusion of the current Billing Cycle.
Additionally, without prior notice, Fullsend Technology, Inc. may:
If you have purchased extra credits, their cost will be added to your Subscription total and will be billed on the same recurring schedule. Any changes in the pricing of credits will also take effect at the end of the then-current Billing Cycle.
By continuing to use the Service after any updates to Subscription or credit fees take effect, you acknowledge and agree to pay the revised amount as reflected in the updated billing structure.
At Fullsend, we are dedicated to delivering a high-quality and dependable service for all our users. To maintain optimal performance, we expect users to exercise reasonable and responsible usage of our platform. Excessive or improper use by any individual may negatively impact the experience of others. Therefore, we encourage users to choose subscription plans that best suit their workload and business needs. Those with higher usage demands should consider upgrading to a more advanced plan or contacting us at support@getfullsend.com to explore a customized solution.
The vast majority of our users (over 95%) consistently stay within their designated usage limits. Exceeding these predefined thresholds may lead to temporary limitations, reduced access, or service restrictions, with or without prior notification.
To ensure platform security and reliability, our system actively detects and prevents automated scripts, bots, and other non-human interactions. Additionally, account credentials must not be shared for financial gain, as this is strictly prohibited. Each subscription seat is intended for a single individual, and multiple users sharing a single account is not allowed.
Important Notice: Excessive usage, login sharing, or unauthorized access may result in immediate account suspension or termination, without prior warning and without eligibility for refunds.
You are permitted to utilize the Service strictly for lawful purposes and in full compliance with those Terms. By using the Service, you agree not to engage in any activity that:
Prohibited Content Generation
Our AI service provider, OpenAI, strictly prohibits the creation of sexual, religious, or political content. You must not attempt to generate such material. If you do so, our system will flag the attempt with an “Unsafe Content” warning—this serves as your final notice. Any further attempts will result in immediate cancellation of your subscription, permanent termination of access, and no eligibility for refunds.
Additional Restrictions
Furthermore, you agree not to:
Failure to adhere to these terms may result in suspension, termination, or legal action at our sole discretion.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
Mixpanel
Mixpanel is provided by Mixpanel Inc.
You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/.
FullStory
FullStory is provided by FullStory, Inc.You can prevent FullStory from collecting your information for analytics purposes by adjusting your browser settings or enabling do-not-track features.
For more details on how to opt out, please visit FullStory's opt-out page: https://www.fullstory.com/optoutFor more information on the type of data FullStory collects, please visit FullStory's Terms of Use page: https://www.fullstory.com/legal/terms-and-conditions
The Service is strictly designed for use by individuals who are eighteen (18) years of age or older. By accessing or utilizing any part of the Company’s platform, you affirm and guarantee that you are at least eighteen (18) years old and possess the legal authority, capacity, and right to enter into this agreement and comply fully with its terms and conditions.
If you are under the age of eighteen (18), you are expressly forbidden from both accessing and using the Service in any capacity.
When signing up for an account with us, you confirm that you are at least 18 years old and that all details you provide are accurate, complete, and up to date. Submitting false, incomplete, or outdated information may lead to the immediate suspension or termination of your account.You are solely responsible for safeguarding your account credentials, including your password and restricting access to your device and account. Any activity that occurs under your login credentials—whether on our platform or an external service—is your responsibility. If you become aware of unauthorized access or a security breach, you must inform us immediately.
When selecting a username, you may not:
We reserve the right, at our sole discretion, to deny service, deactivate accounts, remove or modify content, and cancel transactions without prior notice.
The Service, along with its unique design, features, and core functionality (excluding user-generated content), is and shall continue to be the sole property of Fullsend Technology, Inc. and its licensed partners. The Service is safeguarded under copyright, trademark, and various intellectual property laws within the United States and internationally.
Our trademarks, branding elements, and trade dress are strictly protected and cannot be used in association with any product, service, or commercial endeavor without explicit prior written permission from Fullsend Technology, Inc..
We fully acknowledge and uphold the intellectual property rights of others. As part of our policy, we take action on any claims alleging that content shared on our Service violates copyrights or other protected intellectual property rights (“Infringement”) belonging to an individual or organization.
If you are the copyright holder or an authorized representative, and you believe that your copyrighted material has been reproduced or used unlawfully, you may submit a formal complaint via email to support@getfullsend.com with the subject line “Copyright Infringement.” Your claim should include a detailed account of the alleged violation, as outlined in the section below, “DMCA Notice and Procedure for Copyright Infringement Claims.”
Please be advised that knowingly submitting false or fraudulent claims regarding content infringement may result in legal consequences, including liability for damages, court costs, and attorney fees.
If you believe that your copyrighted material has been used without authorization, you may file a Digital Millennium Copyright Act (DMCA) notice by providing our Copyright Agent with a written request containing the following details (as specified in 17 U.S.C. § 512(c)(3)):
You can reach our Copyright Agent by emailing support@getfullsend.com with the subject line "DMCA Notice."
You may share feedback, error reports, suggestions, ideas, concerns, complaints, or any other input related to our Service (“Feedback”) by contacting us directly at support@getfullsend.com or through third-party platforms and tools.By providing Feedback, you acknowledge and agree that:
If full ownership transfer of the Feedback is not feasible due to legal restrictions, you irrevocably grant the Company and its affiliates a perpetual, unrestricted, royalty-free, transferable, and sublicensable license to use, modify, reproduce, create derivative works from, publish, distribute, and commercialize the Feedback in any way and for any purpose.
Third-Party Platforms & Tools
The external platforms and tools used for collecting Feedback include, but are not limited to:
Sentry
Sentry is open-source error tracking solution provided by Functional Software Inc. More information is available here:
https://sentry.io/privacy/
Drift
Drift is a conversational marketing and sales platform provided by Salesloft, Inc. More information about Drift’s data practices and privacy policy can be found here: https://www.salesloft.com/privacy-policy/
Our Service may include hyperlinks to third-party websites or services that are neither owned nor managed by Fullsend Technology, Inc.
Since we do not control or oversee these external platforms, we are not responsible for their content, privacy policies, or operational practices. We make no guarantees regarding the reliability, accuracy, security, or quality of any products, services, or information offered by these third parties.
By using these third-party links, you acknowledge and agree that Fullsend Technology, Inc. bears no liability—directly or indirectly—for any harm, loss, or damage that arises from or is alleged to result from interactions with, reliance on, or transactions conducted through these external websites or services.
We strongly encourage you to carefully review the Terms of Service and Privacy Policies of any third-party platforms you choose to visit.
Our Service is provided on an “as is” and “as available” basis, without any guarantees or assurances of its reliability, accuracy, or uninterrupted functionality. Fullsend Technology, Inc. makes no express or implied warranties regarding the operation of its services, content, or materials. Your use of the Service and any associated content or features is entirely at your own risk.
Neither company nor any person associated with Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.
Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
To the maximum extent allowed by law, you agree to indemnify and hold harmless Fullsend Technology, Inc., along with its officers, directors, employees, and agents, from any indirect, special, punitive, incidental, or consequential damages. This includes, but is not limited to, expenses related to legal disputes, arbitration, attorney fees, and litigation costs, whether incurred during negotiations, trials, appeals, or settlements.
This limitation applies to any claim arising from:
Even if Fullsend Technology, Inc. has been notified in advance of the potential for damages, we shall not be held responsible beyond the amount paid by you for the products and/or services in question.
Some states or jurisdictions do not allow exclusions or limitations on punitive, incidental, or consequential damages, meaning certain aspects of this section may not apply to you.
We reserve the right to suspend or permanently revoke your account and access to our Service at any time, without prior notice or liability, at our sole discretion. This may occur for any reason, including but not limited to violations of our Terms of Service.
If you decide to close your account, you may simply stop using the Service. No additional action is required.
These Terms shall be governed and construed in accordance with the laws of the State of Delaware without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
Any disputes arising out of or relating to these Terms or the use of our Service shall be brought exclusively in the state or federal courts located in Delaware. Both parties consent to the personal jurisdiction of such courts and waive any objections based on improper venue or forum non conveniens.
Our Service can be accessed globally and may mention features, offerings, or content that are unavailable in certain regions. Such references do not indicate an intention by Company to introduce those services or content in your country. The Service is managed and provided by Company from its facilities within the United States. We make no guarantees that the Service is suitable or accessible in other regions. If you choose to access or utilize the Service from outside the U.S., you do so voluntarily and assume full responsibility for adhering to any applicable local regulations.
We retain the exclusive right to alter, discontinue, or modify our Service, along with any related features, functionalities, or materials offered through it, at our sole discretion and without prior notification.
We shall not be held responsible for any temporary or permanent unavailability of the Service, whether affecting certain sections or the platform in its entirety, regardless of the duration or reason.
At times, we may limit or restrict access to specific areas of the Service, or the entire platform, for certain users, including those with registered accounts. These access limitations may be applied without warning as necessary.
We reserve the right to revise, update, or modify these Terms at any time by publishing the latest version on this website. It is your responsibility to periodically review the Terms to stay informed about any changes.
Your continued use of the platform after revised Terms have been posted constitutes your acceptance and agreement to the updated terms. You are expected to regularly check this page to remain aware of any modifications, as they are legally binding upon you.
By accessing or using our Service after any updates take effect, you agree to comply with the revised Terms. If you do not accept the new terms, you are no longer permitted to use the Service.
The Company’s decision to waive any term or condition outlined in these Terms shall not be interpreted as a permanent or repeated waiver of that provision, nor shall it imply waiver of any other term within this agreement. Additionally, if the Company does not immediately enforce a particular right or clause, it does not forfeit its ability to assert or enforce it in the future.
If any section of these Terms is determined by a court or legal authority to be invalid, unlawful, or unenforceable, that specific provision shall be either removed or adjusted as minimally necessary so that the remaining sections of these Terms remain fully effective and enforceable.
By accessing or utilizing our Service or any other offerings provided by us, you confirm that you have reviewed, understood, and accepted these Terms of Service, and you agree to comply with and be bound by them.
For any feedback, inquiries, technical support requests, or general comments, feel free to reach out to us:
By email: support@getfullsend.com.
