Privacy Policy

Introduction.

Welcome to Fullsend Technology, Inc. ("we," "us," or "our"). We operate https://www.fullsendhq.com (hereinafter referred to as the "Service"). Our Privacy Policy explains how we collect, store, safeguard, and disclose information resulting from your interaction with our platform. By using our Service, you consent to the collection and utilization of data as outlined in this policy. Any terms used within this Privacy Policy have the same definitions as in our Terms and Conditions, unless otherwise specified.Our Terms and Conditions govern the overall use of our Service and, along with this Privacy Policy, constitute your legally binding agreement with us ("Agreement").

Definitions

1. Service
   ‍The https://www.fullsendhq.com website operated by Fullsend Technology, Inc.
2. Personal Data 

   Any information related to an individual who can be directly or indirectly identified through that data.
3. Usage Data
   ‍Automatically collected information generated through Service
4. interaction or infrastructure activity
   ‍e.g. Page visit duration
5. Cookies
   ‍Small text files stored on your computer or mobile device to enhance user experience.
6. Data Controller
   ‍The entity that determines how and why personal data is processed (in this case, Fullsend Technology, Inc.).
7. Data Processor (or Service Provider)
   ‍Third parties who process data on behalf of the Data Controller.
8. Data Subject
   ‍Any living person whose Personal Data is collected.
9. User
   ‍‍The individual utilizing the Service, equivalent to the Data Subject in this context.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

1. Personal Data
   While interacting with our Service, we may request personally identifiable details, including but not limited to:Full NameEmail AddressCookies & Usage DataWe may use this information to communicate with you regarding newsletters, promotions, and updates. You have the option to unsubscribe from such communications via the unsubscribe link or by contacting us at support@getfullsend.com.
2. Usage Data
   When you access the Service, either via desktop or mobile, we may collect certain information automatically, such as:
   
   • IP Address
   • Browser Type & Version
   • Pages Visited & Duration of Visits
   • Device Identifiers & Diagnostic Data

   If accessed via mobile device, additional data such as device model, mobile browser type, and unique identifiers may be gathered.

3. Cookies & Tracking Technologies
   We use Cookies and similar tracking methods to enhance functionality and analyze service performance.You can modify your browser settings to disable cookies, but this may limit some Service features.
   Types of Cookies We Use:
   • Session Cookies: Enable Service functionality.
   • Preference Cookies: Store user settings and preferences.
   • Security Cookies: Enhance security protocols.
   • Advertising Cookies: Deliver targeted ads based on browsing behavior.

Use of Data

We utilize collected data for various purposes, including but not limited to:

• Ensuring Service availability and performance
• Providing customer support
• Sending updates regarding service modifications
• Enhancing user experience through analytics
• Preventing fraudulent activity and enforcing legal agreements
• Enhancing user experience through analytics
• Notifying users about account or subscription status
• Offering personalized recommendations and promotional content

Data Retention Policy

We will store your Personal Data only for as long as required to fulfill the objectives outlined in this Privacy Policy. Your information will be maintained and utilized as necessary to adhere to legal mandates (such as obligations under applicable laws), address disputes, and enforce our contractual agreements and policies.Additionally, we keep Usage Data for analytical and operational improvements. Typically, this type of data is retained for a shorter duration, unless it is needed to enhance security measures, optimize Service performance, or if regulatory requirements necessitate its storage for an extended period.

Transfer of Data

Your data, including Personal Information, may be transmitted to and stored on servers or systems located outside your state, region, country, or governing jurisdiction, where data protection regulations may differ from those in your location.If you are situated outside the United States and choose to share your Personal Data with us, please be aware that your information will be transferred to and processed within the United States.By agreeing to this Privacy Policy and submitting your data, you explicitly consent to this transfer.Fullsend Technology, Inc. is committed to implementing all reasonable precautions to ensure your information is handled securely and in accordance with this policy. We will not relocate or share your Personal Data with any organization or country unless sufficient security measures and safeguards are in place to protect your sensitive information.

Disclosure of Data

We may share or release Personal Data that we gather or that you provide under specific circumstances, including but not limited to:

1. Compliance with Legal Obligations
   ‍In certain situations, we may be legally obligated to disclose your Personal Information in response to law enforcement requests, court orders, subpoenas, or other government mandates.
2. Corporate Transactions

   ‍Should Fullsend Technology, Inc. or any of its affiliates, subsidiaries, or divisions become part of a merger, acquisition, restructuring, or asset sale, your Personal Data may be transferred to the acquiring entity as part of the business transition.
3. Other Circumstances
   ‍Your information may also be disclosed in the following scenarios:
   • To fulfill the specific purpose for which you provided the data.
   • To display your company’s logo or other branding material on our website.
   • For any other legitimate reason, provided that you have given explicit consent for such use.

Security of Data

Protecting your personal information is a top priority for us. However, it's important to recognize that no form of digital transmission or electronic storage method is entirely immune to breaches. While we employ industry-standard security measures to safeguard your Personal Data, we cannot guarantee complete protection against all potential threats.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/ojWe aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@getfullsend.com.In certain circumstances, you have the following data protection rights:

• the right to access, update or to delete the information we have on you;
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• the right to object. You have the right to object to our processing of your Personal Data;
• the right of restriction. You have the right to request that we restrict the processing of your personal information;
• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

IalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/According to CalOPPA we agree to the following:

• users can visit our site anonymously;
• our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
• users will be notified of any privacy policy changes on our Privacy Policy Page;
• users are able to change their personal information by emailing us at support@getfullsend.com .

Our Policy on “Do Not Track” Signals:
‍According to CalOPPA we agree to the following:We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Third-Party Service Providers

We may engage external companies or independent contractors ("Service Providers") to help us operate and enhance our Service. These entities may assist in delivering services on our behalf, performing Service-related functions, or analyzing usage data to improve the platform’s functionality.These third-party partners are granted limited access to your Personal Data strictly for the purpose of completing their assigned tasks. They are contractually bound not to share, disclose, or use your information for any reason beyond what is necessary to fulfill their obligations to us.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

‍Google Analytics
‍Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:https://policies.google.com/privacy?hl=en

‍We also encourage you to review the Google's policy for safeguarding your data:https://support.google.com/analytics/answer/6004245.‍

‍Fullstory
‍Fullstory is an analytics service provided by Fullstory, Inc.You may opt out of certain Fullstory features through your browser settings or by following the instructions provided in Fullstory’s Privacy Policy:
https://www.fullstory.com/legal/privacy-policy
‍
‍For more information on the type of data Fullstory collects, please visit their Privacy Policy page:
https://www.fullstory.com/legal/privacy-policy‍

‍Mixpanel
‍Mixpanel is provided by Mixpanel Inc.You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
‍
‍For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel:https://mixpanel.com/terms/

CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

‍GitHub
‍GitHub is provided by GitHub, Inc.
GitHub is a development platform to host and review code, manage projects, and build software.

For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit GitHub Privacy Policy page: https://help.github.com/en/articles/github-privacy-statement.

Behavioral Remarketing

Fullsend Technology, Inc. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.GitHub is provided by GitHub, Inc.Google Ads (AdWords)Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

‍Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:https://policies.google.com/privacy?hl=enFor more information on the privacy practices of Google, please visit the Google Privacy Terms web page:http://www.google.com/settings/ads‍

‍Facebook
‍Facebook remarketing service is provided by Facebook Inc.
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

‍To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

‍Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation/

Payments

Our Service may offer paid products or premium features, and in such cases, we rely on third-party payment processing services to handle financial transactions securely.

We do not store or retain any credit card details or payment-related information. Instead, all payment data is directly processed by our third-party payment providers, whose handling of your Personal Information is governed by their Privacy Policies.

These payment partners comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations, established by leading financial institutions such as Visa, Mastercard, American Express, and Discover. The PCI-DSS framework is designed to enhance payment security and ensure the safe processing of financial data.

Our current payment processing partner is Stripe, and their Privacy Policy can be reviewed at: https://stripe.com/us/privacy.

External Links Disclaimer

Our Service may include hyperlinks to third-party websites that are not owned, operated, or managed by us. If you choose to click on a link to an external site, you will be redirected to that third party’s platform.

We strongly encourage you to carefully review the Privacy Policy of any website you visit, as their data handling practices may differ from ours.

We do not have authority over, nor do we assume any liability for, the content, policies, or operational practices of these third-party sites or services. Your interactions with external platforms are at your own discretion and risk.

Children's Privacy

Our Services are strictly designed for and intended to be used by individuals aged 18 and above (“Child” or “Children”).

We do not knowingly collect, store, or process any personally identifiable information from individuals under the age of 18. If you become aware that a minor has submitted Personal Data to us, please notify us immediately.

Should we discover that we have inadvertently gathered data from a Child without obtaining verifiable parental consent, we will promptly take the necessary steps to delete such information from our systems to ensure compliance with privacy regulations.

Privacy Policy Updates

We reserve the right to revise, modify, or update this Privacy Policy periodically. Any changes made will be published on this page, ensuring transparency regarding how we handle your information.

Prior to the revised policy taking effect, we will notify you through email and/or a conspicuous announcement on our Service. Additionally, the "effective date" at the top of this policy will be updated to reflect the most recent changes.

We encourage you to review this Privacy Policy regularly to stay informed about any modifications. All updates will take effect immediately upon being posted on this page.

Contact Us.